![]() That’s notable for a few reasons.įor starters, Meta doesn’t really do business in China, and Mark Zuckerberg’s comments on the Chinese Communist Party aren’t exactly diplomatic.Īnd like North Korea and Russia, China bans access to Meta services in the nation including Facebook, Whatsapp, and Instagram. We're actively investigating this issue and collecting information from people who are experiencing it.The latest story in today’s “Oops… all Threads” edition of the news takes us to China where Meta’s Twitter replacement is topping the App Store. Thanks for taking the time to let us know. But until I receive a viable solution to the problem, the app will remain deleted for me since when (and if) the restore eventually chooses to work for me, I don’t want new messages to be erased. I really hope that they are working on the issue and not just keeping me on a shelf of “to-work-on-later” issues. I reached out to the Viber support team, but after the quick initial response with their “solutions” and me answering “No, tried it, still crashing on me,” I haven’t heard back from them which has now been 5 days. Granted I have about 28gb of chat history, but I have enough phone and iCloud storage that it shouldn’t be an issue. When I try opening the app, the restore screen would pop up and again crash after 1%. ![]() However, when I tried to restore my chat history, the app would crash after 1% and revert to my phone’s home screen. So when that did the fix my problem, I opted to delete and reinstall the app since that seemed to fix the issue for some people. I made sure I am using the latest version of the app and iOS software. But I’ve had problems receiving and sending messages in the past month. I have been an avid user of the app for 7 years and it’s been great with the stickers and gifs that make messaging interesting. Thank you for reaching us, please share the details with our support team by opening a ticket mentioning Play Market and adding all relevant information to escalate the feedback and assist you: vb.me/store-en Thanks!Īpp crashes when doing chat history restore Otherwise the Viber app becomes completely pointless on the secondary devices. App developers - please fix this problem, and re-enable seamless chat history sync across all devices, as it works on the competitor apps. This makes the app on the secondary device useless, so unfortunately I had to change my previously solid 5-star rating to 3 stars. Why was this important functionality suddenly removed? What is the point of backing up chat history if I can’t sync with my secondary tablet devices? When I start a chat on the primary device, I am no longer able to pick it up on my secondary device. Which is very strange, because chat history actually syncs perfectly on a secondary computer device. After several unsuccessful attempts to log back in and restore my chat history, I found an article on the Viber support pages which clearly states that it is no longer possible to restore 1-on-1 chats and group chat history on a secondary tablet device. The most recent update has deleted my account from my secondary device (iPad). Viber has been serving me great until recently. Viber has been my app of choice over all other chat services, including phone text. I have been a loyal and frequent user of Viber for at least a decade now. Not possible to restore chat on secondary device (iPad) Could you provide some more detail? You can do that here: We're collecting information from people who are experiencing this issue and would be really glad to hear more about it from you. ![]() We've heard about this from other people as well. I really hope you will fix this problem soon. It is so frustrating! I saw in the comments that I am not the only one with this problem. ![]() I can’t back it up, I can’t report a problem, I can’t contact support… Nothing! I even tried removing the app and downloading it again. App start kicking me out, then it finally stopped doing that but then it start freezing. Since I updated it to the newest version it went down the hill. It is awesome, fast, never any problems with audio or video calls until the latest update. I was even recommending it to all my family and friends. So… because support contacted me within 24hours, because they tried and care to resolve problem I changed my review to 5 stars. I really hope that they will not have any problems like this in the future. With new update my Viber is working without any problems. UPDATE: I’ve been contacted by support, it seemed like they really care to fix the problem. ![]()
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